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Sardinya | Noleggio Auto in Sardegna e Autonoleggio | Infoline Clienti
 CUSTOMER INFORMATION LINE
DIRECTION AND
BOOKING OFFICE
email-info  email
079.299.931
079.291.113
From Monday to Friday
8.30 -13.00 and 15.30 - 19.30
Saturday 8.30 -13.00

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Centro Vacanze Alabirdi - Horse Country Group

 



Sardinya Rent a Car
Viale Caprera, 8/a
07100 Sassari
Partita IVA 01100980901

Imer Web Design

 




Autonoleggio Sardegna | Noleggio auto in Sardegna | FAQ

1

From what age is it possible to hire a vehicle?

2

What type of driving licence is requested?

3

Is it necessary that the person who signs the hiring contract specifies the driver’s name?

4

Can people other than the nominated driver drive the vehicle?

5

How much does it cost to hire a vehicle?

6

Could the final costs be different to the estimated costs?

7

Is insurance coverage included?

8

Are there penalties to pay?

9

Are there extra airport charges?

10

When and how are the payments made?

11

Where can we hire a vehicle from?

12

When does the vehicle have to be returned?

13

Can the car hire period be extended?

14

Does the vehicle have to be returned with a full tank of petrol?

15

Where can vehicle be returned?

16

What must I do in case of an accident?

17

Can the vehicle be replaced?

18

What must I do in the case of a fine?

19

What must I do if I lose the car keys?

20

What must I do if I lose the car documents?

21

Is it permitted to take the vehicle hired outside of Sardinia?

22

How can I get a written receipt of my booking?

 

1. From what age is it possible to hire a vehicle?
It is possible to hire one of our vehicles from the age of 25.

2. What type of driving licence is requested?
It is necessary that the driver be in possession of the driving licence for over a year, that it includes category B and is valid.

3. Is it necessary that the person who signs the hiring contract specifies the driver’s name?
Yes. When the vehicle is picked up it will be necessary to show the driving licence of the nominated driver.

4. Can people other than the nominated driver drive the vehicle?
Yes. There is an extra charge of 3.00 Euros a day. The nominated driver has to communicate the names of other possible drivers at the pick up agency.

5. How much does it cost to hire a vehicle?
The cost varies according to the type of car chosen, the insurance coverage, the equipment and the duration.

6. Could the final costs be different to the estimated costs?
The initial costs include services that could vary according to circumstances; for example the refuelling of the car, returning the car to a different agency, fines etc.

7. Is insurance coverage included?
The hiring costs include civil responsibility insurance, compulsory by law (R.C.A), fire and theft coverage (with penalty), car damages coverage caused by the driver (with penalty).

8. Are there penalties to pay?
Yes. There are penalties for damages and theft the costs of which vary according to the car hired. It is possible to eliminate these penalties by agreeing to extra insurance schemes (Super Kasco, Super Theft).

9. Are there extra airport charges?
No, the airport charges are already included in the hiring costs.

10. When and how are the payments made?
The calculations and the payments are made when the car is hired and have to be paid by Credit Card. In the case of cash payments there is a caution deposit of 500.00 Euros to be paid.

11. Where can we hire a vehicle from?
From any of our agencies.
To have the vehicle delivered to a hotel or living place there is a service charge for the delivery and pick up which varies according to the distance from the nearest Sardinya Car hire Agency.

12. When does the vehicle have to be returned?
At the end of the period agreed in the hiring contract. One car hire day is calculated as 24 hours (which begin when the vehicle is picked up) with a 3 hour tolerance. Once the fixed time has been missed an extra days rental will be added to the final cost. The car is to be returned within office hours. There is an extra charge of 20.00 Euros if it is returned outside office hours.

13. Can the car hire period be extended?
Yes, but it is necessary to contact the agency within 24 hours of the fixed return date on the contract so that the insurance coverage can be extended.

14. Does the vehicle have to be returned with a full tank of petrol?
Yes, otherwise you will be charged for the missing litres plus an extra 13.00 Euros refuelling service.

15. Where can vehicle be returned?
At any of our agencies. If the vehicle is returned to a different agency from where it was picked up then there is an extra charge of 60.00 Euros.

16. What must I do in case of an accident?
An accident has to be communicated within 24 hours to one of our agencies. The driver has to fill in all the appropriate parts of the C.I.D form in order to avoid the penalty costs due to lack of proof of responsibility.

17. Can the vehicle be replaced?
If a customer needs a replacement car it is possible top pick one up from our agency providing it is available. However, the agency reserves the right to refuse the request of a car replacement.

18. What must I do in the case of a fine?
A fine due to the driver’s conduct is chargeable to the driver who has to pay it immediately or if this is impossible has to contact the agency as quickly as possible in order to avoid late payment taxes being added to the fine.
If the car hire office recieves a specific request for the driver’s details by the police then it is compelled to give them the information required so that the fine can be sent directly to the driver.

19. What must I do if I lose the car keys?
The car keys are the customers responsibility. If the keys are lost then there is an extra charge of 150.00 Euros (VAT included)..

20. What must I do if I lose the car documents?
The safety of the car documents is the customers responsibility. If they are lost then there is an extra charge of 300.00 Euros (VAT included).

21. Is it permitted to take the vehicle hired outside of Sardinia?
Yes, but it is necessary to ask the Management in Sassari for authorization.

22. How can I get a written receipt of my booking?
When you have finished the on-line car hire booking procedure, Sardinya Car Hire will automatically send, to the e-mail address previously entered, a booking voucher which should be printed and presented on arrival at the car hire agency or office.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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